Shipping Information

All orders are packaged in light brown padded envelopes, so it is a very discreet package, and you don’t see what it contains.

Orders placed for the United Kingdom are sent first class or by Guranteed next day delivery. Delivery is often made within 1 to 2 business days of placing the order. For the rest of Europe, orders are shipped via airmail, and delivery is made between 7 and 14 business days from  order date.

Unfortunately we do not accept orders from the United States or Canada due to existing import restrictions. Most orders to this destination often end up seized by customs, which is why this is not a sensible purchase, for neither the online pharmacy nor the customer.

All customers placing orders on must know and agree to comply with the import regulations stipulated in their own country. Taking into account that you must understand all  restrictions, is not responsible for products that may be seized in the destination country.

On the rare occasion your delivery is late, is not responsible for any delay from late deliveries by suppliers or manufacturers. Nor is it responsible for improvised delays in the postal system or because of holidays, or for delays or losses due to incorrect or incomplete delivery address information supplied by the customer.

For an order to be considered lost, it must be at least 28 days since the order was placed, this time is expected, as, on some occasions, delays may arise unexpectedly.

If you do not receive your order, to solve the problem, you must contact the online pharmacy through customer service, and will will assist you immediately. If you do not follow the procedure as as stated and make a request for reverse payment or any chargeback, we will be unable to process any future orders from the customer in question.

If you have any questions contact

If you have any questions about the delivery of your products or want information about the process of your order, you can communicate immediately by contacting us through this website.

When contacting customer service, you will be seen to quickly since the queries are answered daily so you can rest assured of a fast response to each of your questions.